{"id":16185,"date":"2024-11-17T15:40:21","date_gmt":"2024-11-17T15:40:21","guid":{"rendered":"https:\/\/etresscomp.com\/?page_id=16185"},"modified":"2024-11-18T17:26:03","modified_gmt":"2024-11-18T17:26:03","slug":"costumer-service","status":"publish","type":"page","link":"https:\/\/etresscomp.com\/zh\/costumer-service\/","title":{"rendered":"Customer  Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16185\" class=\"elementor elementor-16185\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7b33cd wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"f7b33cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0786ab e-con-full  wd-sticky-container-yes wd-sticky-offset-50 e-flex e-con e-child\" data-id=\"a0786ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4dc55 elementor-widget elementor-widget-wd_extra_menu_list\" data-id=\"3d4dc55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_extra_menu_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<ul class=\"wd-sub-menu  mega-menu-list\">\n\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t\t\t\t<a  href=\"https:\/\/etresscomp.com\/zh\/costumer-service\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCostumer Service\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t<ul class=\"sub-sub-menu\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOnline inquiry\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tRegistration and Login\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tShopping process\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tService Agreement\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPayment method\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDelivery method\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tShipping instructions \t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<li class=\"item-with-label item-label-primary\">\n\t\t\t\t\t\t\t\t<a  href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tAfter-sale service\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c319932 e-con-full e-flex e-con e-child\" data-id=\"c319932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72caad2 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"72caad2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Online inquiry<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>For online consultation, please contact customer service or send an email to contact us<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37e5ac0 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"37e5ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Registration and Login<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>1. Enter the registration page, click on register account, and enter the user registration page.<br \/>2. Fill in the email, verify, click the registration button, and the account registration is successful.<br \/>After successful registration, you can log in to the website to experience one-stop electronic component procurement services.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea9cdde wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"ea9cdde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Shopping process<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>1. Select the product, click \"Add to Cart\", choose \"Go to Cart for Settlement\", and enter the shopping cart<br \/>2. Confirm the order information, click \"Go to Settlement\" on the shopping cart page to enter the order settlement page, fill in the receiving information, payment method, invoice information, and confirm the product information.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b25391b wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b25391b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Service Agreement<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>1. This website will provide services based on the collection and use of identifiable personal information. This website will only collect and use your personal information in accordance with this privacy policy and only when necessary to provide you with the services you request, unless otherwise specified by you. Without your consent, this website will not use your information for any other purpose.<br \/>2. The prices, quantities, availability, and other product information on the website may change at any time based on market conditions and sales. If you have any questions, please contact customer service in a timely manner. Due to the large amount of product information on the website, although the website will make every effort to ensure the accuracy of the product information you browse, due to objective reasons such as network and computer terminal compatibility, the information displayed on our website may have certain lag or errors due to system upgrades or new functional versions. Please be aware of and understand this situation.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68e303f wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"68e303f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Payment method<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>We offer multiple settlement methods for you, and you can choose the appropriate payment method according to your situation.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce081f4 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"ce081f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Delivery method<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>We offer multiple delivery methods for you, and you can choose the appropriate payment method according to your situation.<\/p><span><span class=\"null\">The delivery of all products on this website is entrusted to third-party courier companies for transportation, and the provided delivery dates and times are only approximate estimates.<\/span><\/span><span><span class=\"null hover-sent\">This website does not assume responsibility for delayed delivery or inability to deliver orders due to the following circumstances:<\/span><\/span><span><span class=\"null\">Due to incorrect information provided by the user, incomplete address, and other reasons;<\/span><\/span><span><span class=\"null\">If no one signs for the goods after they are delivered, resulting in the inability or delay of delivery;<\/span><\/span><span><span class=\"null\">Caused by changes in circumstances;<\/span><\/span><span><span class=\"null\">Caused by force majeure factors, such as natural disasters, traffic restrictions, sudden wars, etc.<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b59314 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"4b59314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Shipping instructions <\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>According to national customs regulations:<br \/>Imported integrated circuits (ICs) are exempt from tariffs<br \/>Non integrated circuit components such as relays, bandpass filters, attenuators, various modules, cables, etc. may require an additional 3% -12% tariff.<br \/>Switches, fuses, gas discharge tubes, etc. require inspection and 3C certification fees.<br \/>If the order you submit includes models that require payment of customs duties or other customs clearance fees, our customer service staff will notify you immediately and inform you of the relevant matters for payment.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b550427 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"b550427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">After-sale service<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title set-cont-mb-s reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Dear user, hello! Reliable product quality is our promise to you! The user's selection and purchase of related products indicate that the user is aware and familiar with the use and characteristics of the product, and meets the user's product needs. This website does not assume any responsibility for the user's selection. The above description does not apply to damages caused by external factors, including but not limited to: accidents, abuse, unreasonable use, misuse, power issues, failure to use and\/or store and\/or install products according to product instructions, failure to perform required preventive maintenance, normal wear and tear, natural disasters, fires, floods, wars, violent acts, or any similar events.<\/p><p>If there are quality issues, please submit an application within 60 days after receiving the goods. If there are non quality issues, please submit an application within 15 days after receiving the goods. If there are other situations, please contact customer service personnel for handling!<\/p><p>\u00a0<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd1236d wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"cd1236d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\"><\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf65e34 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"bf65e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\"><\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Costumer Service Online inquiry Registration and Login Shopping process Service Agreement Payment method Delivery method Shipping instructions After-sale service Online<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-16185","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/pages\/16185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/comments?post=16185"}],"version-history":[{"count":77,"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/pages\/16185\/revisions"}],"predecessor-version":[{"id":16528,"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/pages\/16185\/revisions\/16528"}],"wp:attachment":[{"href":"https:\/\/etresscomp.com\/zh\/wp-json\/wp\/v2\/media?parent=16185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}